Terms of Service

1. Acceptance of Terms

By accessing and using the website of Two Little Owls Limited ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website constitutes acceptance of the modified Terms.

2. Use of Website

2.1 Eligibility

You must be at least 16 years old to use our website. By using our services, you represent and warrant that you meet this eligibility requirement.

2.2 Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the website or servers
• Transmit any viruses, malware, or harmful code
• Collect or harvest personal information of other users
• Use the website for fraudulent purposes
• Copy, reproduce, or redistribute our content without permission

3. Reservations and Orders

3.1 Table Reservations

All table reservations are subject to availability. We reserve the right to refuse or cancel any reservation for any reason, including:

• Overbooking or capacity constraints
• Previous no-shows or late cancellations
• Special events or private functions
• Violation of our policies

3.2 Cancellation Policy

We understand plans change. Please notify us at least 24 hours in advance if you need to cancel or modify your reservation. Repeated no-shows may result in restrictions on future bookings.

3.3 Large Groups

For parties of 8 or more, we may require a deposit or pre-order. Please contact us directly to discuss arrangements for large groups or special occasions.

4. Pricing and Payment

4.1 Menu Prices

All prices are listed in British Pounds (£) and include VAT where applicable. Prices are subject to change without notice. The price charged will be the price in effect at the time of order.

4.2 Payment Methods

We accept major credit/debit cards, contactless payments, and cash. All payment processing is handled securely.

4.3 Service Charges

A discretionary service charge of 10% may be added to bills for parties of 6 or more. This is entirely at your discretion and can be removed or adjusted upon request.

5. Food Safety and Allergens

5.1 Allergen Information

We take food allergies seriously. Our menu items may contain or come into contact with allergens including:

• Cereals containing gluten (wheat, barley, rye)
• Eggs
• Milk and dairy products
• Nuts and peanuts
• Soybeans
• Fish and shellfish
• Sesame seeds
• Sulphur dioxide

Please inform our staff of any allergies or dietary requirements when ordering. While we take precautions, we cannot guarantee that cross-contamination will not occur in our kitchen.

5.2 Food Quality

We are committed to providing high-quality, fresh food. If you are dissatisfied with your order, please inform a member of staff immediately so we can address the issue.

6. Conduct in Our Premises

We want all our customers to enjoy their visit. We ask that you:

• Treat our staff and other customers with respect
• Supervise children at all times
• Do not bring outside food or beverages without prior arrangement
• Comply with reasonable requests from our staff
• Refrain from smoking or vaping inside the premises

We reserve the right to refuse service or ask anyone to leave if their behaviour is disruptive, abusive, or violates these terms.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Two Little Owls Limited or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Two Little Owls Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services, including but not limited to:

• Loss of profits, data, or goodwill
• Service interruptions or website unavailability
• Foodborne illness (except where caused by our negligence)
• Personal injury or property damage (except where caused by our negligence)

Our total liability shall not exceed the amount paid for the specific transaction giving rise to the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Two Little Owls Limited, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the website, violation of these Terms, or infringement of any third-party rights.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

12. Third-Party Services

Our website may integrate with third-party services (e.g., social media platforms, review sites). Your use of these services is subject to their respective terms and policies. We are not responsible for the practices or content of third-party services.

13. Contact Information

For questions about these Terms, please contact us:

Two Little Owls Limited
82 Brookdale Road
Wavertree, Liverpool L15 3JF
United Kingdom

Email: hello@twolittleowls.co.uk
Phone: 0151 500 0000
Company Registration: 13471703

14. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Two Little Owls Limited regarding the use of our website and services.